Pick Up, Shipping, and Delivery Options
Shipping and Delivery Options
*Please click to go to our Operational Updates Page for the most current information on how we’re providing a safe and healthy environment for both you and our employees.
We provide flexible and affordable pickup, shipping, and delivery options to best accommodate your schedule and budget. Whether you want to DIY or have it all set up for you, the Homemakers team offers competitive pricing and exceptional customer service to get your items to you in whichever way you choose. Need to know where your order is at? Track your order today!
Contact-Free Pick Ups
Our 27-lane pick up department allows you to take your items home the same day you purchase them. Our industry-leading technology and highly trained team provide a contact-free pick up experience that will get your items loaded up shortly after purchasing. In-stock orders placed in our showroom are available for pick up immediately. Online orders are available within a few hours.
- If you placed an order online, wait to receive your email that your order is ready for pick up. If you purchased in store, you’ll receive a text message shortly after you complete your transaction that your item is pulled and ready for pick up.
- If you placed your order online, call ahead (1-888-967-SHOP (7467)) and let us know you’re on your way so we can have your item(s) ready.
- Drive to the back of our store to the designated 27-lane pick up area. Follow the directions to receive your order number and park in the spot your pick up attendee designates.
- You do NOT need to come into the store to pick up your item(s). Our team will be out to help you in our designated pick up area!
- Please make sure to bring your photo ID and receipt with you. Our team will load and tie down your items but if you’d like to use additional reinforcements, please bring those as well. Our team will make sure your order is secured to our quality standards but we are not responsible for damages once your vehicle exits our parking lot.
Our pick up lanes are open during regular store hours:
Monday-Friday: 11am to 8pm
Saturday: 10am to 7pm
Sunday: 11am to 6pm
(Iowa Only) Free State-Wide Shipping
We offer free express shipping on orders over $499 throughout the entire state of Iowa. For orders under $499, a flat shipping fee of $39.99 is applied. For in-stock orders, your items will arrive in 1-5 days. If your items are not in stock, we will schedule shipping of all items based on the expected in-stock date.
Your items will arrive in factory packaging and will be placed outside your home by our trained Homemakers Shipping Team. Our team will inspect packaging to ensure there is no visible damage prior to unloading your items.
The evening before your delivery date, you’ll be contacted with a 2-hour timeframe for your furniture shipment arrival. On the day of arrival, you can track your order to pinpoint an exact time of arrival.
- We do require an adult to be present and an authorized signature upon delivery.
- Make sure to inspect your order as soon as possible and call us immediately if you have any concerns at 1-888-967-SHOP (7467).
- Express shipping excludes pool tables, accessories and clearance items.
- Our express shipping team is prohibited from entering homes, patios and porches, but has been trained to leave items in the safest location outside the home.
(Iowa Only) All-Inclusive In-Home Delivery
Our new $99.99 in-home delivery service is available to all Iowa customers and allows your items to be assembled, delivered, and placed inside your home by our expert furniture installers. With a 95% customer satisfaction rating, you can expect a professional, detailed-oriented team of Homemakers employees to do the work for you.
While we aim to schedule your in-home delivery within a few weeks of placing your order, the exact timeframe varies based on location, item availability, overall demand, and other factors.
- Select “in-home delivery” at checkout.
- Our team will reach out to you 2-3 days in advance of your delivery to schedule your date and 2-hour time window through text, email or by phone.
- Your order will be removed from the factory packaged, inspected and assembled by our experienced warehouse team prior to being loaded onto one of our Homemakers delivery trucks.*
- Prep your space by removing old furniture from your area and creating a clear path for your in-home delivery team.
- When possible, your delivery driver will give you a call when they are 15 minutes out from your home.
- Upon arrival, your delivery team will carefully place your items into your home in the space you have designated.
Our in-home delivery team is trained to carefully transport your furniture in the safest way possible, but they are not able to remove their shoes or to remove old furniture out of your space. To ensure the process is smooth, please make sure your space is prepared for your new furniture.
*Please note, some items still require customer assembly. These items are clearly labeled as “assembly required.”
Standard Ground Shipping Nationwide*
For customers outside of Iowa, we offer standard ground shipping with competitive prices. Your shipping rate will be calculated based on shipping address and product weight and you can expect in-stock items to ship from our warehouse in 10-14 days.
- You will receive tracking and scheduling information via email within 2 business day of your order leaving our warehouse.
- Items will be delivered in factory packaging and will be placed outside your home or in your opened garage.
- Setup and assembly is not included.
- We do require an authorized signature upon delivery that confirms the packaging of your order is undamaged and releases the delivery carrier from any liability. Please inspect your items carefully and document any issues before signing the delivery form.
- If you discover any damage, it is crucial that you contact customer service while the delivery driver is still at your home or business.
- You can track your out-of-state shipment here.
*Please note that we are not able to ship to California, Alaska, Hawaii, or to addresses outside the contiguous United States.
Sleep Shop Mattress Express Delivery
Our team works around the clock to deliver a better night's sleep right to your bedroom, as soon as possible. If you purchase a mattress and live in the Des Moines Metro area, you might qualify for our Mattress Express In-Home Delivery for $99.99.
- In stock mattresses only
- Only offered for mattresses, foundations, glideaway bed frames, adjustable bases, pillows, sheets, and mattress protectors
- Products must be paid in full or financed to qualify
- Available for delivery within the Des Moines Metro area only
Remember, only items from your order that fall into the mattress category outlined above will qualify for expedited in-home delivery. If you had other items included in your order, they will be scheduled for shipping or delivery following our standard processes.
Additional Questions? We Are Here to Help
If you have additional questions about pickup, shipping or delivery options for your order, please don’t hesitate to reach out to one of our knowledgeable team members. You can reach our delivery office by calling 1-888-967-SHOP (7467), or by emailing email@example.com.